Privacy & Policy
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Effective Date: 4 August 2025
Last Updated: 18 August 2025
SolasCRM, owned and operated by Digital Beats Pty Ltd (ABN 20 626 807 421) (“we,” “our,” or “us”), respects your privacy and is committed to protecting it.
This Privacy Policy sets out how we collect, use, disclose, and safeguard your personal information when you use SolasCRM. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and where applicable, extend protections to users in other jurisdictions such as the EU/UK (GDPR) and U.S. State Privacy Laws (including California CCPA/CPRA).
By using SolasCRM, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform.
Information we collect
2.1 Information You Provide Directly
Account Information: name, email address, phone number, business details, job title.
Customer Data: records you input about your customers, contacts, and leads.
Communications: emails, notes, call logs, files, and support messages.
Billing Information: payment details processed securely via third-party providers.
2.2 Information Collected Automatically
Usage Data: features used, time spent, click patterns.
Device Data: IP address, browser type, operating system, device identifiers.
Log Data: error reports, security logs, and system events.
Cookies & Tracking: session cookies, analytics cookies, preference cookies.
2.3 Information From Third Parties
Integrations: data from connected apps (e.g., email, calendar, marketing tools).
Public Sources: publicly available business information to improve contact records.
Partners/Providers: information from trusted business partners, subject to lawful disclosure.
We do not knowingly collect information from children under 16
3. How We Use Information
We use information for:
Service Delivery: providing and operating SolasCRM, enabling integrations, processing transactions, and managing accounts.
Support: troubleshooting, responding to inquiries, and providing technical assistance.
Improvements: analysing usage, developing features, conducting research, and ensuring performance.
Marketing: sending updates, product announcements, and relevant communications (with consent where required).
Legal & Security: preventing fraud, complying with laws, enforcing our Terms of Service, and protecting rights and security.
Aggregated Insights: generating anonymised reports and benchmarks that cannot identify individuals.
We do not sell personal information.
4. Information Sharing
We may disclose information:
With Your Consent: via integrations or authorisations you configure.
With Service Providers: for hosting, analytics, billing, or support — subject to confidentiality.
For Business Transactions: if SolasCRM is involved in a merger, acquisition, or sale.
For Legal Obligations: to comply with law, court orders, or protect rights and safety.
For Marketing/Advertising: in aggregated, non-identifiable form to study campaign effectiveness.
5. Data Security
We take reasonable steps under the APPs and industry standards to safeguard your information.
Technical Measures: encryption at rest and in transit, secure hosting, multi-factor authentication (where available), monitoring and vulnerability testing.
Administrative Measures: access controls, employee training, confidentiality agreements, incident response procedures.
Disclaimer: No method of transmission or storage is 100% secure. If you believe your account has been compromised, please contact us immediately.
6. Data Retention
We keep personal information only as long as necessary to fulfil its purpose, comply with legal obligations, or resolve disputes.
When determining retention, we consider:
the nature and sensitivity of the data,
the risk of harm from unauthorised use/disclosure,
legal, regulatory, and tax requirements.
We may anonymise certain information for research or statistical purposes and retain it indefinitely.
7. Your Rights
7.1 Under Australian Law
You may request access to or correction of your personal information, or lodge a complaint under the Privacy Act 1988 (Cth). Complaints may also be directed to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
7.2 Under GDPR/UK GDPR (EU/UK Users)
If you are located in the EEA or UK, you may also:
Request deletion (right to be forgotten).
Request data portability.
Object to processing or withdraw consent.
Restrict processing in certain circumstances.
7.3 Under U.S. State Privacy Laws (Including California CCPA/CPRA)
If you are a resident of California or certain other U.S. states with privacy legislation (such as Virginia, Colorado, or Connecticut), you may have additional rights under applicable laws. These may include the right to:
Request access to or deletion of personal information.
Request correction of personal information.
Opt out of the “sale” or “sharing” of personal information (we do not sell personal data).
Limit the use of sensitive personal information (where applicable).
Not be discriminated against for exercising privacy rights.
Requests can be made by contacting support@solascrm.io.
8. Overseas Data Transfers
We may store or process data outside Australia (e.g., cloud hosting). When doing so, we take reasonable steps to ensure recipients uphold protections equivalent to the APPs, GDPR, or other applicable frameworks.
9. Direct Marketing
We may send marketing communications about SolasCRM and related services. You may opt out at any time using the unsubscribe link or by contacting us.
10. Links to Third Parties
SolasCRM may include links or integrations with third-party sites or services. We are not responsible for their privacy practices, and encourage you to review their policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Significant updates will be communicated by email or via the SolasCRM platform.
Contact Us
Digital Beats Pty Ltd/ SolasCRM
1341 Dandenong Rd, Chadstone VIC 3148
Email: support@solascrm.io
